With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
Delivery Time = Processing Time + Shipping Time
The estimated time frame is listed in the Specifications module on every product page. Most items are request 3-7 business days to handcraft.
The estimated shipping time varies from the shipping method.
What is your shipping rates?
We charge a flat rate on all orders based on it's subtotals, regardless where in the world you may be. Shipping rates can be viewed below:
$0.00 - $47.77: $4.80
$47.77+:Free + Fast Shipping
Order delivery time:
|United Kingdom||5-7 business days|
|United States||6-8 business days|
|France||6-8 business days|
|Spain||6-8 business days|
|Canada||7-9 business days|
|Germany||7-9 business days|
|Mexico||7-10 business days|
|Italy||8-10 business days|
|Australia||8-11 business days|
|Europe||10-15 business days|
|others||15-25 business days|
We process and ship orders from our global warehouses Monday through Friday. Orders with standard shipping are usually shipped within 2-3 business days, unless otherwise noted. Processing time for pre-order and custom/handmade pieces may take longer, (these details can be found on the product pages and order confirmation emails). You will be charged at the time the order is placed. When your order ships, we will send a shipping confirmation email with tracking information.
We accept order cancellation before the product is shipped. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already shipped.
Expedited Shipping Exceptions
We only offer expedited shipping via UPS within the continental United States. We cannot expedite orders to Alaska, Hawaii, PO Boxes or APO/FPO addresses. Rural domestic addresses may require one or more additional days to deliver. We are not responsible for delays due to inclement weather or other issues on behalf of the mail carrier. PLEASE NOTE: An expedited shipping method does not change the processing time for any pre-order or personalized items.
Do I Have to Pay Duties?
Shipments from all of our warehouses are delivered duty-unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations,gnomesdogo cannot declare purchased items as a gift or list an amount that is lower than the actual product price.
99 Day Returns/Exchange Policy
Gnomesdogo online shop does sell based on our excellent designs and proven reliability. So the quality is guaranteed. Also, we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. It is therefore imperative that you have seen all jewelry detailed described on our website before placing your order. Make sure that the spellings for names that need to be engraved are correct as well as the color, dimensions, and any other details regarding your order. The policy begins from the delivered date.
The following reasons are covered by FULL COVERAGE Return/Exchange Policy:
- If paints are chipping, Crystals fall off, Broken chain, etc, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 99 days. (We will only exchange the item(s) for the same product, or for item(s) equal or lesser value.)
- If we sent the wrong order or item(s), you received any broken items, the personalized info is different from you provided to Gnomesdogo , or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 15 days.
The following reasons are covered by 15 days LIMITED COVERAGE Return/Exchange Policy(Customer is responsible for return postage fees, and replacement postage fees):
- If you chose the wrong size bracelet(s)/ring(s), or chain length.
- If personal reasons due to changed mind, personal taste, ordering numerous personalized items for the purposes of comparison or sizing, or you do not see the detailed description, etc.
- Personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.
- Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel or change your purchase, it is free within 24 hours. Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.
- Please note that you couldn’t cancel or change your purchase once we ship out your order.
The following reasons are NOT covered by our 99 days return policy, and we are not liable for these issues:
- Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter that the appearance of your gnomesdogoproduct. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
- Items that have been resized, updated, and/or repaired do not qualify.
- Products are damaged by misuse, mishandling, or poor maintenance.
- Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
- Any orders received after 99 days from the delivered date.
- Items which have been used and damaged within 99 days from the delivered date
Return Service Procedure:
- To request a return, please contact our customer service. One of our reps will follow up with you via email with instructions. If you require assistance, please email us at [email protected]. If it is a quality issue, please provide an order# and attach clear photos of the items that represent the issue.
- Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days. Any promotional gifts must also be returned with your returned item.
- The returned item should be kept in its original condition in which you received them in.
- Return address (Please contact customer service for the return address).
- Please make sure you provide us the tracking# and receipt after you return.
Gnomesdogoreserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
For further information, you can contact Our Customer Services on:
Email: [email protected]
Business Hour: 9:00 PM to 6:00 AM Sunday to Friday (EST)